frequently asked questions

Joining, renewing, upgrading and cancelling Membership

  • What is the price of membership?
  • How do I join membership?
  • How do I log in?
  • How do I renew my membership?
  • How do I buy Gift Membership?
  • Where will the Gift Membership pack be sent?
  • Can I buy Gift Membership as a Christmas present?
  • Can international customers join membership?
  • Can young people join membership?
  • Can I buy a joint or group membership?
  • How do I upgrade my membership?
  • How do I downgrade my membership?
  • How do I cancel my membership?
  • I haven't received my membership card yet, what should I do?
  • Can I lend my membership card to someone else?
  • How do I get a replacement membership card?
  • What is Direct Debit?
  • Can I choose my payment dates and frequency?
  • How do I change the bank details for my Direct Debit membership?

Membership benefits

  • How do I hear about priority booking periods?
  • What are the priority booking periods?
  • How do I book during priority booking periods?
  • How do I book tickets with a member discount?
  • How many tickets can I book?
  • Do members need to book Art Gallery tickets?
  • What events are there for members?
  • Are the tickets I purchased with membership still valid if my membership has expired?

Members' communications

  • What is the best way of keeping up to date with the latest news on events?
  • Can I receive the monthly Guide by post?
  • I'm not receiving my weekly emails, what should I do?
  • I haven't received my copy of the monthly Barbican guide by post, what should I do?
  • Why should I sign up for Membership emails?
  • I am moving abroad. Can I still receive members' mailings?
  • How do I change my contact details?

Members' Lounge

  • Who can make use of the Members' Lounge?
  • When is the Members' Lounge open?
  • What food and drink is available in the Members' Lounge?
  • Do members enjoy a discount in the Members' Lounge?
  • How do I book a table online?
  • Can I book the Members' Lounge for a private party?

Membership terms & conditions

  • What are the terms and conditions of membership?

Anything else?

If there's something we've missed or forgotten, drop us a line at where we're always happy to help.